Before you buy

Warranty and support

Warranty coverage needs to be agreed for your product and destination before an order is accepted. This preview catalogue has no confirmed standard warranty.

What to confirm

• Coverage for the frame, upholstery, springs and other components.
• The support provider and the steps for making a claim.
• Evidence, inspection and replacement requirements.
• Return approval, the return address and transport costs.

If there is a problem

Keep your order reference and model details. Record the condition of the packaging and equipment, and contact support before returning an item. Do not use damaged equipment.

See Returns and refunds for return arrangements, or ask about your product.

For help, email support@orenform.com and include your enquiry or order reference.

Company details